» Policies

Pictures

All pictures will be posted on our Facebook page. We are also posting videos on our YouTube account.

Missed Bookings

If you have booked our services and fail to show or call, you will be charged the full amount of existing booking plus any future bookings including applicable pickup fees and taxes in advance.

Vaccines

Rabies vaccinations are mandatory. Any other vaccines are to the owner’s discretion.

Dietary Needs

Tail Waggin’ Dog Ranch knows how important each dog’s dietary needs are for your pet to look and feel his/her best. Please let us know how we can accommodate your pet.

Allergies

Please inform us of any allergies your dog may have.

Medication

All medication must be in an original prescription package to be given. There is no charge for this service.

What To Bring

For your dog's stay, please bring:

Enough dog food for your dog’s stay in a hard container. We recommend bringing a couple of extra days worth of food in case you have any travel delays.
Up to date copy of vaccinations
Dog bed
Treats are provided

Cancellations

Please remember we are holding your reservation request exclusively for your pet. When we reach our capacity, we have to refuse reservations and turn business away.

**All Cancellations must be done during business hours.

Notice of cancellation is only effective via phone call to 519-264-0951. Messages may be left at this number if we are unavailable to answer right away.

Peak Periods:

We are taking full payment upfront for boarding and daycare for all peak times especially December 21 until January 8.
All weekends which include provincial or federal statutory holidays
March Break (including weekend)

Boarding

All cancellations during non-peak times are 48 hrs' notice. ALL PEAK TIMES REQUIRE A MINIMUM OF 48HRS NOTICE! Full Payment will be applied for cancellations with less than 48 hours notice.

Daycare

You are responsible for your daycare booking if not cancelled 48 hours prior to or during peak times and 24hrs during non-peak times.

Our Policies